Return & Refund Policy

Effective Date: January 5, 2026
Company Name: Art-M Studio
Contact Email: artmstudio.contact@gmail.com

1. Overview

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item, subject to the terms outlined below.

2. Eligibility for Returns

To qualify for a return and refund:

• The return request must be made within 14 calendar days from the date of delivery.

• The item must be unused, unworn, and in original condition.

• The item must be returned in its original packaging, including all tags, inserts, and accessories.

• Proof of purchase (order number) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Products that have been worn, damaged, or altered.

• Items returned without original packaging.

• Gift cards (if applicable).

4. How to Initiate a Return

To request a return:

1. Contact us at artmstudio.contact@gmail.com within 14 days of delivery.

2. Provide your order number and reason for return.

3. Wait for return authorization and shipping instructions.

4. Ship the item back to the address provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service. We are not responsible for lost or undelivered return shipments.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

7. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to your original payment method within 5–10 business days.

• Original shipping fees (if any) are non-refundable, unless the return is due to our error.

Please note that your bank or payment provider may require additional time to process the refund.

8. Exchanges

As our products are individually crafted, we replace items only in cases of defects or damage during transportation.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: artmstudio.contact@gmail.com